ATLANTA - How AI Is Changing Benefits Administration and the Employee Experience
AI capabilities are evolving quickly across benefits technology, but understanding what these capabilities actually do and where they can add value isn't always straightforward. How is AI changing benefits administration? How is employee and benefits data being used? And what should employers understand as they evaluate these emerging capabilities?
About the Program
Join us for a panel discussion exploring how AI is being used in benefits administration today and what it means for employers and employees. This session will bring together three benefits administration providers, TELUS Health, bswift, and PlanSource, for a focused discussion on where AI stands today and where it may be headed.
Our panel will explore:
- Where AI is already being used in benefits administration and creating value
- How AI is changing the employee experience and day-to-day benefits administration
- How benefits and claims data can support more personalized employee decisions
- Privacy, security, and the importance of human oversight
- What employers should be asking their benefits technology partners about AI
- What's available today and what's still developing
Attendees will have the opportunity to hear directly from benefits technology providers, ask questions, and gain a clearer understanding of how AI is beginning to shape the future of benefits administration.
Itinerary
12:00 PM Program starts
Moderator & Panelists
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Leah Joyner is the Founder and CEO of HCM Tech Advisory, where she advises HR and benefits leaders on benefits administration and HR technology strategy, vendor selection, implementation, and ongoing optimization. With over 20 years of experience spanning actuarial consulting, benefits design, benefits administration, and HR systems, Leah brings a unique perspective on how benefits technology works across the entire ecosystem — from strategy and selection through implementation and ongoing administration. Leah is known for creating spaces where HR leaders can have candid, relevant conversations about the challenges they’re navigating. As moderator, she will bring her benefits technology experience to the discussion, asking the questions that matter to employers and keeping the conversation focused on what HR and benefits leaders need to understand as AI continues to evolve. |
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Mike is an Enterprise Sales Executive at TELUS Health, where he specializes in benefits administration solutions for large and complex organizations. Based in Atlanta, Mike brings a consultative, client-first approach to helping employers navigate the evolving landscape of benefits technology and workforce wellbeing. Mike has worked for several benefits administration companies throughout his 14-year career, serving various roles in new client implementations, product development, and sales. He currently leads TELUS Health’s business development efforts on the East coast. Outside of work, Mike has a wife, two dogs and is the proud dad of a two-year-old son, Kai. |
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Eddie serves as Senior Vice President of Product at PlanSource, bringing more than 20 years of experience leading product strategy and innovation in the benefits administration industry. Prior to PlanSource, Eddieheld leadership roles at Alight Solutions, Hewitt Associates, and Aon. At PlanSource, Eddie is responsible for shaping and executing the company’s product vision, with a focus on delivering differentiated, AI-powered experiences for customers and their employees. |
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Matt is the Executive Vice President of Product at bswift, bringing over 25 years of industry experience. He ensures that bswift remains at the forefront of innovation in enrollment and administration products. Prior to joining bswift, Matt led Market Facing Technology at WTW Health and Benefits, where he drove the development and implementation of a comprehensive suite of enrollment and administration products. His strategic vision and leadership have led to significant progress within the industry. Matt is a graduate of the University of Georgia. |
Mike Padgett
Eddie Pinto
Continuing Education
This program is intended to satisfy continuing education requirements for self-submission for HRCI, SHRM, CEBS, ASPAA and accounting CPE credit.
THANK YOU TO OUR SPONSORS.
Program Sponsors
Gold Annual Sponsors
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